Returns & Refunds

All orders (except SALE ITEMS) are custom made. We cannot accept any returns unless there was a mistake made by Mizy.me. Please contact us and let us know your concern and we will get back to you within 2-5 business days.

Customers residing outside of the United States:

Please be mindful of your local postal regulations and formalities as we do not exercise control over shipping once our dolls leave the United States.

Customers have up to a maximum of 30 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.